I found the speaker a little monotone, but the content of the talk was very interesting. It provided a very clear view of how Merrel Lynch deals with the billions of daily messages, produced by there systems globally. The break down of message precedence and the aim of automated fixing of an issue within an 18 second window, was very interesting. The compounded issue of differing vendor error messages, dashboards and the overarching job of combining these into monitoring dashboards at a zone, site, region and global levels was a real eye opener.